Delete Your Vonophone Account

You can delete your Vonophone account and associated personal data at any time. This page explains how.

Delete in the Vonophone app (recommended)

If you have the Vonophone app installed and can sign in:

1. Open the Vonophone app.
2. Go to Profile (bottom tab).
3. Scroll to Delete account.
4. Read the confirmation message carefully.
5. Tap Delete my account to permanently delete your account.

This action cannot be undone from the app. You may create a new account later using the same email address.

Delete by email

If you cannot access the app, email us from the address linked to your account:

Email: [email protected]
Subject: Account deletion request

Include your registered email address. We will verify ownership and process your request.

What we delete

When your account is deleted, we remove or anonymize personal data including:

• Your login account (email and authentication credentials)
• Your profile name and account settings
• Saved contacts in your Vonophone account
• Verified caller IDs linked to your account
• Invoice/billing profile fields stored on your account (name, address, tax ID where applicable)

Call records are anonymized (phone numbers and contact names removed from stored call metadata).

What we may retain

Some information may be kept where required by law or for legitimate business purposes:

• Anonymized call and billing records (e.g. duration, cost, timestamps) for accounting and telecom compliance — typically up to 12 months or longer if the law requires
• Anonymized wallet and payment transaction records (amounts, dates) without personal identifiers
• Minimal deletion audit log (non-marketing, security/compliance only)

We do not use retained anonymized data to identify you or contact you for marketing.

Processing time

• In-app deletion: processed immediately when you confirm in the app.
• Email requests: we aim to respond within 30 days (often sooner).

Wallet balance

Deleting your account does not automatically refund unused prepaid calling credits. Store purchases (Google Play / App Store) follow the respective store refund policies. Contact support if you have questions before deleting.

Questions

• Support: [email protected]
• Privacy: Privacy Policy